CRM system    is a web based system that caters to the need of organizations to have a single-integrated solution, encompassing enterprise-wide sales and marketing processes / workflows.

q Sales Force Automation, End to End Sales Mgmt.

q Lead Management, analyzing lead sources and conversions

q Opportunity and Account Management

q Monitor sales pipeline stages through dashboards

q Contact Management, tracking interactions with them

q Coordinate activities across teams

q Quote Management

q Online lead generation

q Integration with Microsoft Outlook / other groupware

q Work offline with mobile solutions (Optional)

q Monitor Business Performance, sales quota progress

q Roll-up and analyze sales opportunities across the organization

q Up-to-date information to close deals

q Bring new sales representatives up to speed

q Build and Track Marketing Campaigns

q Manage leads from multiple marketing campaigns

q Targeted Email Marketing, to predefined Target Lists

q Campaign Management across multiple channels: online/ email campaign, print media, exhibitions / road-shows, etc.

q Mail merge, Predefined Email Templates

q Microsoft MS Word, MS Excel Integration

q Integrated Campaign Reporting

q Analyze effectiveness, ROI of campaigns / marketing activities

q Benchmark campaigns to understand which efforts produce the most revenue / ROI

q Segment customers and target the right customer set with the right message

q Phone Calls, Meetings, Schedule Management

q Emails and Tasks management for leads, customers, etc.

q Calendar and To-Do Management

q Alerts and Notifications

q Manage all communication from a single location

q Project Management: Manage Projects and associated tasks

q Emails Module: Manage Inbound and Outbound emails (POP3, IMAP)

q Integration with Microsoft Outlook / other groupware

q Document Management / Knowledge Management: Manage, share internal & customer-facing documents

q Content Syndication: Third party information sources, external websites, and favorite news feeds (RSS)

q Integrated Drill Down Reporting: Monitor business performance across various dimensions

q Drill down & explore opportunities shaping the entire business

q Monitor customer segments, marketing campaigns, sales opportunities, customer satisfaction levels, etc.

q Segment prospects and customers based on attributes that drive your business

q Centrally manage, share all customer service issues

q Customer Request, Issue / Complaint Management, Escalation to Resolution, Check Status and Open Cases

q Ticket Management

q Understand frequency of incidents to improve product and service quality

q Measure the responsiveness of customer support

q Share information across individuals and teams

q Multiple Level Security, Access Control Levels

q Allow information to be shared/ restricted based on user profile, role or team

q User selected dashboard to track what is important specifically to them, for their part of the business

q Quickly edit user settings, views, layouts, access control levels, workflows

q Easy and Smart User Interface

q Technology: Supports both LAMP (Linux, Apache, MySQL, PHP) and WIMP (Windows, IIS, MySQL, PHP) platforms

For exploring possibilities, you may   reach us at   info@simext.com   or   Call us at   +91 22 6529 3949 ,   +91 22 3244 5899

Services globally and pan- India (including: Mumbai (Bombay), Pune, Ahmedabad, New Delhi / NCR, Hyderabad, Bengaluru (Bangalore), Chennai (Madras), Kolkata (Calcutta), Surat, Chandigarh, etc.).

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